FAQ

1. What is the Rapixel Mars49MD-18Tgm/Tgc?

The Mars49MD-18Tgm/Tgc is an ultra-high-resolution machine vision camera designed for precision imaging, featuring 49MP resolution and a large 29.9 × 22.4mm sensor area.

2. What resolution does the Mars49MD-18Tgm/Tgc provide?

The camera delivers 7008 × 7000 pixel images, equivalent to approximately 49MP.

3. What is the sensor area of the camera?

The Mars49MD-18Tgm/Tgc provides a large 29.9 × 22.4mm sensor area for high-resolution image acquisition.

4. Does the Mars49MD-18Tgm/Tgc use Global Shutter?

Yes. Global Shutter technology enables synchronized image capture and helps minimize distortion when imaging fast-moving subjects.

5. What interface does the Mars49MD-18Tgm/Tgc support?

The camera uses a 10GigE interface, providing high-speed image transmission and supporting longer-distance connections in industrial vision systems.

6. What applications is the Mars49MD-18Tgm/Tgc suitable for?

The camera is suitable for high-precision industrial inspection, advanced machine vision, VR/AR imaging, live sports broadcasting, and other demanding high-resolution imaging applications.

Purchase Note

🧾 International Shipping & Import Duties
All orders are shipped from our warehouse in China. Import duties, taxes, and customs fees may apply depending on your country's regulations and are the responsibility of the customer. If your shipment requires a Tax ID, VAT number, EORI number, or other customs information, please email it to info@rapixeltech.com after placing your order to help avoid customs clearance delays.

Additional Requirements for U.S. Customers
Due to U.S. import tariffs and customs requirements, please provide your company name and your FedEx, UPS, or DHL account number to info@rapixeltech.com after placing your order. This helps ensure smooth customs clearance and delivery.

💳 Payment Processing Fees
Payment processing fees are non-refundable. If an order is refunded, a processing fee of 2.5%–6% (depending on your payment method) will be deducted. These fees are charged by Shopify Payment, not by Rapixel Tech.

✅ Made-to-Order Products
Most of our products are made to order or prepared specifically for your purchase. Please confirm your requirements before placing your order. If you have any questions, feel free to contact info@rapixeltech.com before purchasing.

Exchange & Return Policy

● Please kindly be informed that we do not accept returns or exchanges for any reason other than product defects or quality issues. 

● Before placing the order, all customers need to take the responsibility to confirm that the selected product is suitable for your needs and meets your intended application, and we are not responsible for any customer's application. Accordingly please note the following return or exchange requirements will be rejected.
>Misunderstanding or incorrect product selection
>Mismatch for intended use
> Other reasons for personal dissatisfaction

● We are confident to ensure that all our products could reach 100% qualified in QC and QA when they are ready for shipping. But in case any product you receive is damaged, defective or does not match the description provided, you always have the objection period of 3 working days from the receiving date, among when you could submit all your queries or any other comments.

We appreciate your understanding and cooperation in supporting our return and exchange policy. Thank you for shopping, and we look forward to serving you any time.