Q: What is the resolution of the VRA13-S?
A: The VRA13-S provides 1280 × 1024 resolution at 60fps.

Q: How fast can the VRA13-S read codes?
A: It can read up to 31 codes per second, depending on the application and code conditions.

Q: What codes can the VRA13-S read?
A: It supports 1D, 2D, Data Matrix, Pharmacode, and DPM codes.

Q: Can it read damaged or low-contrast codes?
A: Yes. Deep learning recognition enables reliable reading of damaged, low-contrast, and challenging codes.

Q: What lens options are available?
A: The VRA13-S offers 4.8mm and 7mm manual-focus lens options.

Q: What interfaces are available?
A: The series can be configured with Fast Ethernet or USB3.0 interfaces.

Q: What lighting options are available?
A: The VRA13-S supports optional Red + White or White illumination.

Q: Is the VRA13-S suitable for industrial environments?
A: Yes. Its IP65 protection provides reliable operation in dusty or wet industrial environments.

Q: What applications is the VRA13-S suitable for?
A: It is suitable for industrial traceability, DPM identification, pharmaceutical packaging, electronics inspection, and automated production lines.

🧾 International Shipping & Import Duties
All orders are shipped from our warehouse in China. Import duties, taxes, and customs fees may apply depending on your country's regulations and are the responsibility of the customer. If your shipment requires a Tax ID, VAT number, EORI number, or other customs information, please email it to info@rapixeltech.com after placing your order to help avoid customs clearance delays.

Additional Requirements for U.S. Customers
Due to U.S. import tariffs and customs requirements, please provide your company name and your FedEx, UPS, or DHL account number to info@rapixeltech.com after placing your order. This helps ensure smooth customs clearance and delivery.

💳 Payment Processing Fees
Payment processing fees are non-refundable. If an order is refunded, a processing fee of 2.5%–6% (depending on your payment method) will be deducted. These fees are charged by Shopify Payment, not by Rapixel Tech.

✅ Made-to-Order Products
Most of our products are made to order or prepared specifically for your purchase. Please confirm your requirements before placing your order. If you have any questions, feel free to contact info@rapixeltech.com before purchasing.

● Please kindly be informed that we do not accept returns or exchanges for any reason other than product defects or quality issues. 

● Before placing the order, all customers need to take the responsibility to confirm that the selected product is suitable for your needs and meets your intended application, and we are not responsible for any customer's application. Accordingly please note the following return or exchange requirements will be rejected.
>Misunderstanding or incorrect product selection
>Mismatch for intended use
> Other reasons for personal dissatisfaction

● We are confident to ensure that all our products could reach 100% qualified in QC and QA when they are ready for shipping. But in case any product you receive is damaged, defective or does not match the description provided, you always have the objection period of 3 working days from the receiving date, among when you could submit all your queries or any other comments.

We appreciate your understanding and cooperation in supporting our return and exchange policy. Thank you for shopping, and we look forward to serving you any time.