Q1: What is the VRB13-S AI Code Reader?
A: It is an industrial AI code reader designed for fast and reliable barcode, QR code, and DPM code inspection.

Q2: What resolution and frame rate does it support?
A: The VRB13-S provides 1280 × 1024 resolution at up to 60 FPS and decodes up to 60 codes/s.

Q3: Can it read damaged or low-contrast codes?
A: Yes. Its AI-powered decoding technology is designed to read damaged, low-contrast, and DPM codes with industrial-grade reliability.

Q4: What focal lengths and working distances are available?
A: The reader supports optional 7mm or 12mm focal lengths, with a working distance range of approximately 50–500mm.

Q5: Is the VRB13-S suitable for harsh industrial environments?
A: Yes. Its IP65-rated design provides protection against dust and water, making it suitable for demanding industrial applications.

Q6: What lighting options are available?
A: The RP/BP/WF versions offer red or blue diffused light with half polarization, or white diffused light with non-polarized illumination.

🧾 International Shipping & Import Duties
All orders are shipped from our warehouse in China. Import duties, taxes, and customs fees may apply depending on your country's regulations and are the responsibility of the customer. If your shipment requires a Tax ID, VAT number, EORI number, or other customs information, please email it to info@rapixeltech.com after placing your order to help avoid customs clearance delays.

Additional Requirements for U.S. Customers
Due to U.S. import tariffs and customs requirements, please provide your company name and your FedEx, UPS, or DHL account number to info@rapixeltech.com after placing your order. This helps ensure smooth customs clearance and delivery.

💳 Payment Processing Fees
Payment processing fees are non-refundable. If an order is refunded, a processing fee of 2.5%–6% (depending on your payment method) will be deducted. These fees are charged by Shopify Payment, not by Rapixel Tech.

✅ Made-to-Order Products
Most of our products are made to order or prepared specifically for your purchase. Please confirm your requirements before placing your order. If you have any questions, feel free to contact info@rapixeltech.com before purchasing.

● Please kindly be informed that we do not accept returns or exchanges for any reason other than product defects or quality issues. 

● Before placing the order, all customers need to take the responsibility to confirm that the selected product is suitable for your needs and meets your intended application, and we are not responsible for any customer's application. Accordingly please note the following return or exchange requirements will be rejected.
>Misunderstanding or incorrect product selection
>Mismatch for intended use
> Other reasons for personal dissatisfaction

● We are confident to ensure that all our products could reach 100% qualified in QC and QA when they are ready for shipping. But in case any product you receive is damaged, defective or does not match the description provided, you always have the objection period of 3 working days from the receiving date, among when you could submit all your queries or any other comments.

We appreciate your understanding and cooperation in supporting our return and exchange policy. Thank you for shopping, and we look forward to serving you any time.