Q1: What is the LEO 640LW?
A: The LEO 640LW is an industrial-grade long-wave infrared (LWIR) camera designed for thermal imaging and accurate temperature measurement.

Q2: What resolution does the LEO 640LW provide?
A: It provides a 640 × 512 infrared image resolution with a frame rate of up to 50 fps.

Q3: What type of infrared detector does it use?
A: The camera uses a 17μm uncooled VOx detector, providing reliable thermal imaging without a cooled detector system.

Q4: What temperature measurement ranges are available?
A: The LEO 640LW supports two temperature ranges: -20°C to 150°C and 0°C to 550°C.

Q5: How accurate is the temperature measurement?
A: The camera provides temperature measurement accuracy of approximately ±2%, making it suitable for industrial thermal inspection and monitoring.

Q6: What applications is the LEO 640LW suitable for?
A: Typical applications include industrial thermal inspection, equipment temperature monitoring, electrical inspection, machinery diagnostics, and predictive maintenance.

🧾 International Shipping & Import Duties
All orders are shipped from our warehouse in China. Import duties, taxes, and customs fees may apply depending on your country's regulations and are the responsibility of the customer. If your shipment requires a Tax ID, VAT number, EORI number, or other customs information, please email it to info@rapixeltech.com after placing your order to help avoid customs clearance delays.

Additional Requirements for U.S. Customers
Due to U.S. import tariffs and customs requirements, please provide your company name and your FedEx, UPS, or DHL account number to info@rapixeltech.com after placing your order. This helps ensure smooth customs clearance and delivery.

💳 Payment Processing Fees
Payment processing fees are non-refundable. If an order is refunded, a processing fee of 2.5%–6% (depending on your payment method) will be deducted. These fees are charged by Shopify Payment, not by Rapixel Tech.

✅ Made-to-Order Products
Most of our products are made to order or prepared specifically for your purchase. Please confirm your requirements before placing your order. If you have any questions, feel free to contact info@rapixeltech.com before purchasing.

● Please kindly be informed that we do not accept returns or exchanges for any reason other than product defects or quality issues. 

● Before placing the order, all customers need to take the responsibility to confirm that the selected product is suitable for your needs and meets your intended application, and we are not responsible for any customer's application. Accordingly please note the following return or exchange requirements will be rejected.
>Misunderstanding or incorrect product selection
>Mismatch for intended use
> Other reasons for personal dissatisfaction

● We are confident to ensure that all our products could reach 100% qualified in QC and QA when they are ready for shipping. But in case any product you receive is damaged, defective or does not match the description provided, you always have the objection period of 3 working days from the receiving date, among when you could submit all your queries or any other comments.

We appreciate your understanding and cooperation in supporting our return and exchange policy. Thank you for shopping, and we look forward to serving you any time.